BlackberryDreamShop.com can only provide a 100% money back guarantee that the service will fulfill the customer’s expectations if the following criteria are met:

1. The information provided on the submission form when ordering the service is 100% correct

2. The instructions provided with the service have been followed EXACTLY as stipulated

3. The target mobile phone is not stolen or blacklisted
      

4. The target mobile phone is not already unlocked
          

5. The software of the target mobile phone has never been altered, changed or tampered with in anyway.

6. The IMEI number of the target mobile phone has never been altered, changed or tampered with in any way and the phone has never undergone an attempted unlocking with codes in the past.

A refund shall not be warranted if all of these criteria are not met.

BlackberryDreamShop.com will endeavor to solve any problem any customer may have while attempting to use our service; however liability for the success of the service lies solely with the consumer. Furthermore, BlackBerryDreamShop.com cannot guarantee that this service will enable the target handset to operate on any specific network. Certain handsets will only operate on certain networks. This is due to different GSM network frequencies.

In the unlikely event that the codes we provide fail to unlock a customer's mobile phone, BlackBerryDreamShop.com.com will ask the customer to confirm that the details they provided when submitting the order are 100% correct. In the event that the customer confirms that the submitted details are 100% correct, BlackBerryDreamShop.com reserves the right to seek further evidence to support the customers claim that the codes did not unlock their mobile phone. This may include the customer sending the mobile phone to BlackberryDreamShop.com for verification purposes or making a video recording containing images of the phone in question, the IMEI number on the sticker in the rear of the phone in question, the IMEI number displayed on the screen of the phone in question and the customer inserting an alternative SIM card and the resultant screen of the phone in question after it is switched on with the alternative SIM card inserted. These measures may seem a little extreme to most, however due to the electronic nature of our business, we have no other way to determine whether an unlock has been successful or not.

Order can not be cancelled after 15 min of submitting the request.